Happy Staff Make Happy Customers… and Why It Matters More Than Ever

We are delighted to see our Chief People & Corporate Affairs Officer, Sarah Hill featured in The Times this week, contributing to an important conversation about workplace happiness and its direct link to business success.

The article, “Happy Staff Make Happy Customers,” highlights what we’ve always believed. A happy, motivated workforce is the foundation of great performance. When people feel heard, valued, and supported, they bring their best selves to work, and that energy translates directly into the quality of our products, services, and relationships with customers.

Creating a culture where people thrive

Employee wellbeing isn’t a box-ticking exercise. It’s about creating an environment where everyone feels safe to share ideas, learn, and grow. That’s why we continue to focus on open communication, development opportunities, and recognition, ensuring our teams feel empowered and proud of the work they do.

Listening and learning

We know that happiness at work doesn’t happen by accident. It comes from listening to our people and acting on their feedback. Through regular engagement and open dialogue, we’re constantly learning how we can do better, from improving work-life balance to enhancing facilities and supporting professional growth.

The ripple effect of happiness

When employees feel good about coming to work, it creates a ripple effect. Teams collaborate more effectively, innovation flourishes, and our customers notice the difference. As The Times piece reminds us, happy workplaces aren’t just good for people, they’re good for productivity and long-term success.

As Sarah Hill said in the article, there’s real power in prioritising happiness at work. It’s not just a nice-to-have, it’s essential for building a thriving, sustainable business.